At the moment we are receiving a high number of queries and so we are taking a little longer than usual to reply. Please take a look at our Help Page to resolve your query before getting in touch with us. We also would really appreciate it if you could avoid sending multiple messages about the same query. We are working to reply to all the messages as soon as possible. Thank you!
You can request an exchange up to 14 days from the date of purchase, or from the date of the course's publication, if the purchase was made during the pre-sale period.
If you have received a course as a gift, you can request an exchange up to 14 days from the date that you redeemed your gift code, or from the date of the course's publication if you redeemed the gift during the pre-sale period.
To do this please contact us through our form and don't forget to include the following:
- The email associated with your Domestika profile.
- The exact name of the course that you want to exchange.
- The exact name of the new course that you'd like to begin.
- The reason why you’d want a change of course.
It is very important that you include this information when you contact us requesting your change of course, as it will be easier and faster for us to coordinate the change, this way you will be able to enjoy your new course as soon as possible.
Also, please make sure you choose the correct course that you'd like to begin, because you will only be able to request a course change once.
There are some exemptions to be considered when requesting a change of course, these are:
- It is not possible to change the PRO subscription onto another course or courses, and vice versa.
- It is only possible to change one individual course onto another. You cannot change a single course into two or more courses.