We are receiving a very high volume of enquiries, so the response time is being longer than usual.
Check our Help Page before writing to us and we ask you to please do not send multiple messages about the same query.
We are still working to respond to all of you as soon as possible, thank you very much for your understanding!
If you try to apply a discount code to your order and it does not apply, please check:
- Terms of the code or promotion: make sure your application meets the terms of use. You can see this information in the e-mail we send informing you about the discount or promotion.
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Expiration date: in limited-time promotions, the expiration date is indicated, either by a time counter directly on the site or in the e-mail we send you. Remember that the time is usually expressed in UTC, so we recommend that you check the difference with your local time to enjoy it in time.
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Correct code: sometimes it happens that when we copy and paste, or write the code, we make a mistake. Make sure you are adding your code as we send it to you, correctly entering the letters, dashes, and numbers.
Have you checked and still can't apply your code? Don't worry, contact us and we'll help you.