At the moment we are receiving a high number of queries and so we are taking a little longer than usual to reply. Please take a look at our Help Page to resolve your query before getting in touch with us. We also would really appreciate it if you could avoid sending multiple messages about the same query. We are working to reply to all the messages as soon as possible. Thank you!
If you try to apply a discount code to your order and it does not apply, please check:
- Terms of the code or promotion: make sure your application meets the terms of use. You can see this information in the e-mail we send informing you about the discount or promotion.
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Expiration date: in limited-time promotions, the expiration date is indicated, either by a time counter directly on the site or in the e-mail we send you. Remember that the time is usually expressed in UTC, so we recommend that you check the difference with your local time to enjoy it in time.
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Correct code: sometimes it happens that when we copy and paste, or write the code, we make a mistake. Make sure you are writing your code as we send it to you, by entering the letters, dashes and numbers correctly without any spaces in between.
If after verifying the above, you still can't apply your code. Don't worry, contact us and we'll help you.