You can request a refund within 14 days from the date of purchase, or from the date of the course's publication if the purchase was made during the pre-sale period.* This period also applies to the purchase of Domestika subscriptions, from their start date.
We kindly remind you that you may also request to exchange a course, within the 14-day period mentioned above, if it has not met your expectations. You can find out how to proceed in the following article: How can I request a change of course for another one?
In addition, our system does not allow us to process partial refunds, therefore, if you’d like to request a refund for only part of your order, we invite you to read the following article: I mistakenly added an additional course to my order, can I ask for a partial refund?
If you do not wish to change your course and would like to request a full refund of your order, you should contact us via the following link. It is very important that you provide us with the following information:
- The email that is associated with your Domestika profile.
- The order ID of the purchase you are requesting to refund. This information can be found in the Orders and Course Management section of your profile.
- The reason you are requesting a refund for this course.
Please take into account the following information, depending on the payment method used:
Purchases made through the website - Credit/debit card or via PayPal
The refund will be made to the same credit/debit card or PayPal account that you used to complete the payment. Please, remember that this operation may take several days to be reflected in your account, depending on the time your bank takes to handle these payments.
Purchases made through the website - Local payment method or cash/bank transfer
If you made the payment in cash or bank transfer, we will need you to send us the information for your bank account so that we can make the refund via bank transfer:
- Account Holder's Full Name
- Citizen's ID Number
- Bank Account Number
- Type of Account (Savings or Checking)
- Bank's name
Please also bear in mind that the refund may take several days to be reflected in your account statement, depending on the time your bank takes to handle payments.
Purchases made through the Domestika app
Domestika app payments are processed from the App Store (on iOS) or Google Play (on Android). Therefore, due to the restrictions of these stores, you must contact them directly in order to request a refund**.
Below you can find the links with all of the necessary information to process this kind of request:
However, if you wish to request an exchange, provided that you request it within 14 days from the date of purchase we can process the exchange for you, even if the purchase was made through the app.
**If you have purchased the Plus subscription from the app, using an Android device, Domestika can process your refund request. In this case, please contact us indicating the order number of your purchase. For more information about the Plus subscription payment, visit the following article: How do I pay for the Plus subscription?
*We reserve the right, at our sole discretion, to limit or deny refund requests in cases where we believe there is an abuse of our policies.