At Domestika, we offer a 14-day change and refund policy for eligible purchases. If you have purchased a course and would like to change it for another course, you can manage the change directly from your account.
Please note: Course changes are only available for individual course purchases. They do not apply to Domestika Plus subscription plans.
Manage your course change
Domestika offers a self-service tool that allows you to manage eligible course changes through the Orders and course management section of your account.
The change option is subject to the conditions and limits established in our Change and Refund Policy, including measures designed to prevent abuse of the service.
The self-service option is only available through the Domestika website, regardless of the following:
- The payment method you used.
- Whether you originally purchased the course through the website or the Domestika app.
- Courses have been redeemed as a gift/gift card.
*This option is not available for courses purchased as a gift from the purchaser's profile. If you have purchased the wrong course, please contact Support by submitting a request.
How to change a course
Follow these steps to request a course change:
Step 1. Go to Orders and course management.
Step 2. Locate the order corresponding to the course you want to change. If the purchase was made within the last 14 days and is eligible for a change according to our Change and Refund Policy, you will see the option to request a change or refund.
Step 3. Click Request change.
Step 4. Enter the course ID of the course you would like to take instead. You can find the course ID in the course URL. For example, in https://www.domestika.org/courses/000-course-name, the course ID is 000.
Finally, Save changes and you're done! The new course will then be available in the My Courses section of your profile.
Important
You can change a course only once. Once the change has been completed, you will not be able to request another change for the same purchase.
If the change option does not appear for your order, this means that the purchase does not meet the requirements for a self-service change under our Change and Refund Policy.