If you received a gift code and when you try to redeem it, it doesn’t work, there are several reasons why this might be happening. Please, review the points below:
Verify it is a gift code.
Gift codes have the format XXXX-XXXX-XXXX-XXXX, if your code is different, it is a discount code. In that case, please visit this article and find information on how to use it.
Enter the code in the right place.
Make sure you’re entering the code in the right place. Remember that, in order to redeem your code, you do not need to add the course to the shopping cart. Simply access the main page of the course you’re interested in and, in the bottom part of the information section on the right, you’ll see the text Redeem the course with a gift code. Just click there and enter the gift code you received. Remember to copy and paste the code just as you received it (no extra spaces, not missing any characters) and that's it! You can start enjoying your course! You can also find more information here.
You already redeemed the code from a different profile.
The gift codes are one-time use only. This means, you can use them only once and the course will be in the profile used for that permanently. Do you remember using this code before? If you do, the course is active and waiting for you in a different profile. Don’t worry, we can fix this, contact us here and send us both the code and the email address you use at Domestika.
The person who gave you the code redeemed it in their profile by mistake.
It can happen that the person who gave you the gift code activated the course in their profile by mistake and that’s why your code is no longer working. In that case, we need the person who gave you the code to get in touch with us indicating the gift code and the email of a Domestika profile where the course should go, so that we can review the change request. Bear in mind that if the Domestika profile has not been created yet, we won’t be able to transfer the course. You can also visit this article.
Lastly, we remind you that it’s very important that you copy and paste the codes as you receive them, including the dashes, to avoid any kind of mistake. If you have verified all of this information and your gift code still doesn’t work, please get in touch with us through our form including the code you’re trying to use, so that we can help you.