You can request a refund for your order as long as it is within 14 days of the purchase date.
Restrictions for orders that include courses:
- Orders that include Domestika Plus trial periods.
- Courses purchased with Plus credits.
- Courses redeemed as a gift or with a gift card.*
*In this case, the refund can only be requested by the purchaser.
In the cases mentioned above, a refund is not possible, but you can request a course change.
If your order does not fall under any of these restrictions and you have ruled out the course change option*, please follow the steps below according to the payment method you used.
Please remember that Domestika does not offer partial refunds. You can find more details in this article.
Purchases made by card/PayPal (through the website)
You can request this refund directly from your Domestika user account.
Step 1. Access your user profile through this link.
Step 2. From the menu on the left, go to Orders and course management.
Step 3. If you still wish to proceed with a full refund of your purchase, select the option No thanks, I prefer to request a refund, which appears below the course change request button.
The refund will be issued to the same card or PayPal account used to make the payment. Please note that it may take several days for the refund to appear on your statement, depending on your bank's processing times.
Purchases made through the App
Payments made through iOS and/or Android operating systems are processed through the Apple Store and Google Play. Therefore, due to the restrictions imposed by these stores, you must contact them directly to request a full refund for your course purchase.
Below are the links where you can find all the information you need to submit your request:
If you would prefer to change your course instead of requesting a refund, you can do so directly from your profile, as long as you are still within the applicable period from the purchase date. You can find all the information you need in the article How to change a course.
Local payment method or cash*/*bank transfer* (through the website)
This payment method is only available in: Mexico, Colombia, and Brazil.
If you paid in cash, you will not be able to manage the refund from your profile. If you used this payment method, please submit a request through this form with the information detailed below, as the refund will be processed via bank transfer:
- Beneficiary's full name.
- Identification number (ID number, CURP, CPF).
- Account number (*if you are in Mexico: 18-digit CLABE bank account number).
- Account type (savings or checking).
- Branch number.
- Name of your bank.
Please note that once the refund has been processed, it may take several days for it to appear on your statement, depending on your bank's processing times.
Important for Plus subscribers:
Please note that Domestika Plus subscriptions and renewals are non-refundable, regardless of the subscription type, and non-transferable.
As our services are available immediately after registration, DOMESTIKA does not offer a 14-day withdrawal period for our subscription plans. You acknowledge that, by subscribing to a plan, you agree to the immediate provision of digital content and therefore waive your right of withdrawal for the subscription plan.
For more details, please review the following links:
Remember that you can always cancel your subscription to prevent it from renewing automatically. To do so, make sure to cancel it before the next billing period begins. In the article I don't want to renew my subscription. How can I cancel it?, you will find the necessary instructions.