How can I ask for my refund? – Domestika

You can request a refund of your order, within the period of 14 days after the time of purchase.

Keep in mind that you can change one course for another. Nevertheless, if you still want a refund you’ll just need to follow the steps below according to the payment method you've used.

*Please note that courses redeemed as a gift cannot be refunded as this action can only be done by the purchaser. If you have redeemed your gift code for the wrong course you can make an exchange.

Debit/Credit Card or PayPal purchases (through the web).

This refund can be made directly from your Domestika account.

Step 1. Go to the Orders and Course Management section on your Domestika profile.

Step 2. There, you will be able to see all your orders. Those within our policy time frame will have the option "Request refund or exchange":

Step 3. If after evaluating a possible exchange, you still want to continue with the total refund of your purchase, select the option: No thanks, I'd rather get a refund:

The refund will be made to the same card/PayPal account with which the payment was made. Keep in mind that it may take several days to see the amount reflected in your statement, depending on your bank's management deadlines.

In-App purchases: Apple Store / Google Play

Payments through operating systems iOS or Android are processed through Apple Store and Google Play, so due to the restrictions of these Stores, you will need to contact them to request a refund of your order.

On the following links you can find all the information to make your request:

Refund Apple
Refund Google

If you prefer to manage an exchange instead, you will be able to make it directly from your Domestika profile on the web. Whenever it is within the time limit stipulated from the purchase date.

Local payment method: cash/transfer* (through the web)
*This payment method is only available in Mexico, Colombia, and Brazil.

If you paid in cash, you won't be able to manage the refund of your profile. If you have used this payment method, please send us (through this form) the following information as the refund will be processed via bank transfer:

Full name of the beneficiary.
Identification number*. *ID number (Colombia), CURP (Mexico), CPF (Brazil).
Account number.
Type of account (savings or checking)
Branch number.
Name of your bank.

Keep in mind that, once carried out it may take several days to see the amount reflected in your statement, depending on your bank's management deadlines.

Purchases paid with Plus credits

If you have purchased the wrong course with your Plus credits, you will be able to exchange the course for another one of your choice, but not refund it.

Important for Plus subscribers:

Please note that regardless of the subscription modality, Domestika Plus subscriptions and renewals are non-refundable. As you can immediately enjoy our Services after signing up, DOMESTIKA does not offer a right of 14-day withdrawal for our subscription plans. You acknowledge that when you sign up to a subscription plan, you agree to the immediate supply of digital content and, therefore, you lose your right to withdraw from the subscription plan.

However, it is always possible to cancel your subscription so that it is not automatically renewed before the next period starts. In the article I don't want to renew my subscription - how can I do this? You will find the necessary instructions.

Plus subscriptions cannot be transferred from one profile to another.

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