If you are experiencing problems playing the videos, it is usually due to the speed of your Internet connection or your browser’s settings. But don’t worry! Here you will find a step-by-step guide that you can follow to help you solve this problem as soon as possible.
Technical problems when playing the videos:
- First of all, make sure you have installed the latest version of your browser (Chrome or Mozilla). If not, we recommend that you update it as sometimes older versions can cause these types of problems.
- The next step would be to clear the cookies and cache from your browser. Then, try accessing the Domestika website from an incognito/private window.
- In addition, if you have an ad blocker enabled in your browser, we recommend that you deactivate it when viewing the course lessons. Also, if you have installed an antivirus such as Avira or any other in your browser, please deactivate it or create an exception for the Wistia player in the settings.
If the problem persists, you can adjust the resolution* to fit your connection speed. To do this, just follow these steps:
- Click on the gear that appears when you put the mouse over the video or when you click on the gray box (if it appears).
- Click Quality.
- Choose a lower resolution than the one selected.
Once you do this, you will see a small pause in the video and playback will immediately continue with the new resolution you have chosen.
*If you have downloaded a lesson and have problems playing the video, it will not be possible to change its quality given that this is pre-determined (1080p). In this case, we recommend that you delete the downloaded video and download it again after having previously updated the App.
If none of this works, we suggest you check the help pages for playing videos through Vimeo and Wistia, since the courses are hosted on these servers.
Please find below the link to each website so that you can take a look:
Audio technical problems:
Make sure that your computer has sound enabled for the browser you are using and that the speakers/headphones are working properly.
If you have an ad blocker enabled in your browser, we recommend that you disable it when viewing the course lessons.
If you have installed an antivirus such as Avira or any other in your browser, you will need to disable it or make an exception in your Wistia player configuration.
Finally, check if you have installed the latest version of your Chrome or Mozilla browser. If not, we recommend that you update it, as sometimes older versions can cause this type of errors. If your browser is up to date, try clearing your browsing history and logging back into your Domestika profile.
If even after carrying out the above recommendations the issue persists, please write to us by clicking here, indicating the steps you have tried without success so that we can continue helping you.