We are receiving a very high volume of enquiries, so the response time is being longer than usual.
Check our Help Page before writing to us and we ask you to please do not send multiple messages about the same query.
We are still working to respond to all of you as soon as possible, thank you very much for your understanding!
Technical problems with video reproduction:
This type of problem is usually due to the speed of your Internet connection or the configuration of your browser.
First of all, make sure you have installed the last version of your browser Chrome or Mozilla, if not, we recommend that you update it since sometimes older versions can cause this type of errors.
If the problem persists, Just follow these steps:
1. Click on the gear that appears when you put the mouse over the video or when you click on the gray box (if it appears).
2. Click _Quality_.
3. Choose a lower resolution than the one selected.
Once you do this, you will see a small pause in the video and playback will immediately continue with the new resolution you have chosen.
If none of this works, we suggest you to check the necessary complements to reproduce the videos of Vimeo and Wistia, since the courses are hosted in these servers.
We are sharing the link to each one of them so that you can check it:
In addition, if you have an ad blocker enabled in your browser, we recommend that you deactivate it when viewing the course lessons.
If you have installed an antivirus such as Avira or any other in your browser, it will be necessary to deactivate it or create an exception in the configuration for the Wistia player.
Audio technical problems:
Make sure that your computer has sound enabled for the browser you are using and that the speakers/headphones are working properly.
If you have an ad blocker enabled in your browser, we recommend that you disable it when viewing the course lessons.
If you have installed an antivirus such as Avira or any other in your browser, you will need to disable it or make an exception in your Wistia player configuration.
Finally, check if you have installed the latest version of your Chrome or Mozilla browser. If not, we recommend that you update it, as sometimes older versions can cause this type of errors. If your browser is up to date, try clearing your browsing history and logging back into your Domestika profile.