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I cannot play the videos or listen to the audio of my course

Translation Disclaimer: This article has been translated using machine translation software to provide a basic idea of ​​the content, so Domestika does not guarantee the accuracy of the translation. If any questions arise regarding the information included in the translated article, please refer to the English version of it.
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This article refers to playback problems on the web, if you are using the app, please visit the following article: Problems with video/audio playback in the app.

 

If you are experiencing problems playing the videos, it is usually due to the speed of your Internet connection or your browser’s settings. Please note that we do not offer support for devices running Windows 7 (or older) or OS X  El Capitan 10.11.6 (or older) due to the existing limitations in these operating systems. As for browsers, Internet Explorer is no longer supported. We recommend using Domestika with more current operating systems and browsers to avoid problems.

But don’t worry! Here you will find a step-by-step guide that you can follow to help you solve this problem as soon as possible.

 

Technical problems when playing the videos:

  • First of all, make sure you have installed the latest version of your browser (Chrome or Mozilla). If not, we recommend that you update it as sometimes older versions can cause these types of problems.
  • The next step would be to clear the cookies and cache from your browser. Then, try accessing the Domestika website from an incognito/private window.
  • In addition, if you have any ad blockers installed in your browser or other types of plug-ins (such as AdBlock and Ghostery), we recommend that you deactivate them when viewing the course lessons. Also, if you have installed an antivirus such as Avira or any other in your browser, please deactivate it or create an exception for the Wistia player in the settings.

 

If the problem persists, you can adjust the resolution to fit your connection speed. To do this, just follow these steps:

  1. Click on the gear that appears when you put the mouse over the video.
  2. Click Quality.
  3. Choose a lower resolution than the one selected.

 

EN_quality.png

 

Once you do this, you will see a small pause in the video and playback will immediately resume with the new resolution you have chosen.

 

If none of this works, we suggest you check the help pages for playing videos through Vimeo and Wistia, since the courses are hosted on these servers.

Please find below the link to each website so that you can take a look: 

 

Audio technical problems:

Make sure that your computer has sound enabled for the browser you are using and that the speakers/headphones are working properly.

  • If you have an ad blocker enabled in your browser, we recommend that you disable it when viewing the course lessons.
  • If you have installed an antivirus such as Avira or any other in your browser, you will need to disable it or make an exception in your Wistia player configuration.
  • Finally, check if you have installed the latest version of your Chrome or Mozilla browser. If not, we recommend that you update it, as sometimes older versions can cause this type of errors. If your browser is up to date, try clearing your browsing history and logging back into your Domestika profile.

 

If even after carrying out the above recommendations the issue persists, please write to us by clicking here, indicating the steps you have tried without success so that we can continue helping you.

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