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  1. Domestika
  2. Troubleshooting

Troubleshooting

Here you will find the solution to incidences related to your profile, purchases and courses

Problems with my courses

  • Issues with the video/audio of my course
  • I can't find my course in my profile
  • Requirements for playing videos
  • I can't download the additional resources
  • I need help adding my project
  • I found a mistake in the subtitles of my course

Problems with my profile

  • I can't access my profile
  • I have two different profiles, can I unify them?
  • I don’t see the prices in my currency

Problems with the app

  • The app does not open/load, what can I do?
  • I can't download the Domestika app
  • Problems with video/audio playback in the app
  • I have purchased a course through the app and it does not appear in my profile
  • I can't download the additional resources from the app
  • Problems downloading my lessons

Payment problems

  • What should I do if I can't complete the payment?
  • I paid in cash and my course is not available
  • I can’t find the receipt to complete my payment in cash
  • I am unable to complete my payment in cash

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