We’re currently experiencing some technical issues that may affect your experience using the website - we’re really sorry about that! The team is working to solve it as soon as possible; you can find additional information here
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  1. Domestika
  2. Troubleshooting

Troubleshooting

Here you will find the solution to incidences related to your profile, purchases and courses

I have a problem with one of my courses

  • I can't find my course in my profile
  • I cannot play the videos or listen to the audio of my course
  • I can't download the additional resources
  • I need help adding my project
  • I found a mistake in the subtitles of my course

I have a problem with my profile

  • I can't access my profile
  • I have two different profiles, can I unify them?

I have a problem with the app

  • The app does not open/load, what can I do?
  • I can't download the Domestika app
  • Problems with video/audio playback in the app
  • I have purchased a course through the app and it does not appear in my profile
  • The course I am interested in does not have a purchase option (app)
  • How can I download additional resources from the app?
See all 7 articles

Payment problems

  • What should I do if I can't complete the payment?
  • I paid in cash and my course is not available
  • I can’t find the receipt to complete my payment in cash
  • I am unable to complete my payment in cash
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