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I have purchased a course through the app and it does not appear in my profile

Translation Disclaimer: This article has been translated using machine translation software to provide a basic idea of ​​the content, so Domestika does not guarantee the accuracy of the translation. If any questions arise regarding the information included in the translated article, please refer to the English version of it.
  • Updated

If you have purchased a course through Domestika's app and it does not appear in your profile, the first thing that we are going to ask you to do is to make sure that you are logging into the same profile that you used to make your purchase, whether that be with your email address, your Facebook profile or your Apple ID. You can find more information on how to know which profile you use in Domestika by visiting this article.

If the course still does not appear, we would need for you to get in contact with us through this link and send us the following information:

  • Receipt of payment as an image as generated by the App Store or the Google Play Store.  (If you do not know how to obtain it, please check out these links as appropriate: App Store, Google Play Store)
  • Exact name of the purchased course

Do not worry, with the payment information we will be able to find your order and you will be enjoying your purchase very soon.

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