Cash payment is available in Mexico, Colombia and Brazil. If you have chosen to complete your purchase through Cash payment and other local methods, it is necessary to wait for the payment to be checked and verified, and so your order is not activated immediately. If this is the case, in the details of your order (which you can find in the Orders and Course Management section) you will find a message like this:
This is an automatic process and the maximum activation time is up to 3 working days, so don't worry! As soon as we receive the verification, the course(s) you have purchased will be available in your Domestika profile.
My course has not been activated yet, what should I do?
Make sure you are logged in to Domestika with the same account you used to make the purchase (it appears on your payment receipt). If you don't remember, please visit this article: Which email address did I use to create/access my Domestika profile?
If you are in the correct account and after the payment confirmation deadline you still do not have access to your purchase*, please contact us through our form attaching the payment receipt so we can check it.
*If you are in Brazil please make sure you have not made a scheduled/agendado payment for future dates. If you are within your correct profile, the deadline has already expired and you still don't have access to your order, or if you made the payment after the boleto expiry date, please contact us through our form. Don't forget to send the proof of payment of the boleto and indicate the name of the course(s) purchased or the order ID, so that we can help you.