In this article we explain how to proceed with a change or a return of a course you have recently acquired.
Domestika reserves the right to deny, limit or grant exchanges or refunds under its policy in case of abuse.
*This policy may change for in-app purchases as these payments are processed by Apple Store/Google Play who have their own policies.
- How can I ask for my refund?
- How can I request an exchange?
- I accidentally added one or more courses to my order. Can I ask for a partial refund?
How can I ask for my refund
You can request a refund of your order, within the period of 14 days after the time of purchase.
- Debit/credit Card or PayPal purchases (through the web).
The refund will be made to the same card/PayPal account with which the payment was made. Keep in mind that it may take several days to see the amount reflected in your statement, depending on your bank's management deadlines.
In App purchases: Apple Store / Google Play
Payments through operating systems iOS or Android are processed through Apple Store and Google Play, so due to the restrictions of these Stores, you will need to contact them to request the refund of your order.
On the following links you can find all the information to make your request:
If you prefer to manage an exchange instead, you will be able to make it directly from your Domestika profile on the web. Whenever it is within the time limit stipulated from the purchase date.
Local payment method: cash/transfer* (through the web)
*This payment method is only available on: Mexico, Colombia and Brazil.
If you paid in cash, you won't be able to manage the refund of your profile. If you have used this payment method, please send us (through this form) the following information as the refund will be processed via bank transfer:
- Full name of the beneficiary.
- Identification number*. *ID number (Colombia), CURP (Mexico), CPF (Brazil).
- Account number.
- Type of account (of savings or checking)
- Branch number.
- Name of your bank.
Keep in mind that, once carried out it may take several days to see the amount reflected in your statement, depending on your bank's management deadlines.
- Purchases paid with Plus credits
If you have purchase a wrong course with your Plus credits, you will be able to exchange the course for another one of your choice, but not refund it.
Important for Plus subscribers:
Keep in mind that the Plus subscription in its two modalities can be cancelled at any time as long as it is done before the new period is renewed. If you want to know more about it, take a look at the following article: I don't want to renew my subscription - how can I do this?
Note that even if it is possible to manage a refund for a first-time-paid subscription, renewals on either of the modalities cannot be refunded nor transferred.
Please remember that if you choose to refund your first-time subscription the Plus credit will be refunded as well, and you will lose access to the course you've redeemed with it.
To request a refund, please do so according to the payment method used and we explain in this article.
How can I request an exchange?
You can request an exchange up to 14 days from the date of purchase.
If you have bought the course using Plus credits, you can also request an exchange up to 14 days from the date of purchase.
If you have received a course as a gift, you can apply for an exchange whenever it is within the 14 day period.
*If your purchase was made through the Domestika app or with local payment methods, you can always make the change within the deadline mentioned above.
For you to manage the course exchange, follow these simple steps:
Step 1. Go to the Orders and course management section on your Domestika profile.
Step 2. There, you will be able to see all your orders. Those within our policy time frame will have the option "Request refund or exchange":
Step 3. Click the Request exchange button. Be sure to enter the exact name of the new course and the reason why you are requesting it.
Finally, Save changes and you're done! Your new course will now be available in the My Courses section of your profile. Enjoy it!
Keep in mind that changes can only be done once, and that you can only redeem one course for another.
I accidentally added one or more courses to my order. Can I ask for a partial refund?
Domestika's refund policy does not allow partial refunds, however we offer you the following alternatives:
If you have bought several courses on the same order:
If your purchase includes a subscription:
- If your order includes a subscription, and you want to reimburse such subscription, you will have to proceed to the full refund of the order as it is not possible to exchange a subscription for one or more courses. Consider that if you have applied the subscription discount to your current purchase, there may be a price difference in the new purchase.
- If you wanted to buy a Plus subscription and added one or more courses by mistake to the order, you can choose to exchange those courses for other ones you'll like to make instead, or opt for a full refund. Both can be made from your profile.
Remember that if you finally opt for the full refund of the order, it must be within the stipulated period. Please note that the current progress in the reimbursed courses included in the order will be lost.