We are receiving a very high volume of enquiries, so the response time is being longer than usual.
Check our Help Page before writing to us and we ask you to please do not send multiple messages about the same query.
We are still working to respond to all of you as soon as possible, thank you very much for your understanding!
There are several reasons why the payment appears rejected or gives error at the time of purchase, the most common being an error in the connection or due to a process of your bank.
In order to make a successful purchase, please follow these instructions before trying again:
- Check your Internet connection, change your browser (if you are not already using it) to Chrome or Mozilla, clear your cache and cookies and, if you have any AdBlock enabled, disable it on the Domestika website.
- Make sure your debit or credit card is enabled for online shopping at international stores. If you are not sure if your card is international, you can confirm this information directly with your bank.
- Verify that you have sufficient balance to complete the order. Remember that charges are made in dollars and for this reason there may be a slight variation between the amount you see reflected in your local currency, which will depend on the exchange rate managed by your bank.
If the problem persists, contact us and we will help you.