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What should I do if I can't complete the payment?

Translation Disclaimer: This article has been translated using machine translation software to provide a basic idea of ​​the content, so Domestika does not guarantee the accuracy of the translation. If any questions arise regarding the information included in the translated article, please refer to the English version of it.
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If you are having problems completing the payment, this is usually due to an error with the connection to your bank or because they are declining the transaction on their side. So, if you have already tried to process the purchase repeatedly but the problem continues, we strongly recommend that you get in touch directly with your bank so that they can confirm why the payment has been declined.

Please take a look at the most frequent reasons for payments to be declined and our tips to help you complete your purchase successfully.  

 

Payment on the website with credit/debit card:

Did you see one of these error messages? Don't worry, you can find more information below on how to resolve this:

  • “Your card was declined."
    Payment_rejected_EN.png
    If so, you must firstly contact your bank, as only they will be able to tell you why the transaction was rejected on their side.
  • “Insufficient funds”
    Insufficient_funds_EN.png

    Please make sure your current balance covers the total cost, including the exchange rate applied by your bank. We remind you that payments are processed in dollars. For this reason, there may be a slight variation in the amount that you see reflected in your local currency, depending on the exchange rate applied by your bank. You can find additional information about prices in this article. In some countries, there are local/national taxes that are applied to international purchases or to currencies that are different from that of your local currency which can result in an additional charge. This may also mean that the payment is declined due to insufficient funds. Likewise in places like Argentina, there’s a monthly limit for transactions in dollars. If you reach this limit and attempt to complete a new purchase, the payment will be rejected. If you think that is your case, please check directly with your bank. 

Make sure your debit or credit card is enabled for online shopping at international stores and charges in dollars. If you are not sure if your card can be used for international purchases, you can confirm this information directly with your bank. Please bear in mind that Domestika is a US based company and all charges are processed in US dollars.

Payments processed from the App Stores (not by Domestika) are generally considered local transactions. If you have problems with international purchases, please consider trying to complete your order using the Domestika app.

 

Payment on the website with PayPal:

Please note that when you select this option, you will see a PayPal pop-up window for you to log into your PayPal account.

If you have not already done so, you will be asked to link a credit or debit card to your PayPal account, even if you wish to pay with your PayPal balance. Please note that this card must be enabled to make international purchases. You can see how to add a credit card to your PayPal account here and how to select your preferred payment method via PayPal here.

On the other hand, if you have tried to complete your purchase and the charge appears in your account but you do not have access to your order, we recommend that you get in contact directly with PayPal as they sometimes temporarily withhold the funds when a purchase does not go through successfully. You can contact PayPal here so that their team can provide you with more information.

 

We also recommend that you try these suggestions before attempting to purchase again:

  • Check your Internet connection, change your browser to Chrome or Mozilla (if you are not already using it), clear your cache and cookies and, if you have any AdBlock software enabled, make sure to disable it on the Domestika website.
  • Try to complete your purchase using an incognito/private window on your browser.
  • Lastly, please try to complete the purchase using a different device and if the problem continues, try with a different card or a different payment method. You can take a look at the available payment methods using this link.

 

Payment on the website in cash/local methods:

Payments in cash are available in Mexico, Colombia and Brazil. If you have chosen this payment method and an error occurs, please read the following article: I am unable to complete my payment in cash

 

Payment with the app:

Payments made via the Domestika app are processed by the App Store (for iOS devices) or by Google Play (for Android devices). If you have purchased a course via the app but do not have access to it, please take a look at this article. 

Lastly, if you've tried all of our suggestions but you still see an error message, please get in contact with us through our contact form so that we can double-check and offer you additional assistance.

 

 

*As of March 9th, payments can no longer be processed from Russia.

 

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